Free Worldwide Shipping
Free Worldwide Shipping

Cancellation and Return Policy

Our product exchange and cancellation policy aims to provide to our customers the best experience possible in our store, with complete transparency and security.

All communication regarding product cancellation or return is done through this email: contact@sassy-store.com

Following international and European policies for e-commerce, all of our customers have the right to return any product bought in La Sassy Store for any reason, as long as it fits to the following rules:

  1. It is informed to La Sassy Store team within the first 14 days after product delivery date
  2. Product is sent back by the customer within 14 days after La Sassy Store team notification. 
  3. All communication regarding product cancellation or return is done through this email: contact@sassy-store.com.
  4. You'll be refunded within 14 days after notifying our team, however, your refund might be delayed if our team don't receive back the product in this 14-day period. 

If you want to return the product and exchange it for a similar/another item of our store, please follow these instructions: 

  1. Inform La Sassy Store team within the first 14 days after product delivery date.
  2. Inform, with photos or videos if possible, the problem that you have with our product.
  3. Select one of the solutions:
      1. Receive a new and identical product
      2. Receive another product of our store with similar value 
      3. Receive a cupom to buy another product in the future
  4. Your request will be analyzed by our team and you'll be answered in a maximum of 3 working-days. 
  5. All communication must be done through this email: contact@sassy-store.com

    Important: free products are not exchangeable under any circumstances